What the buyer wrote
This contract will provide an IP Contact Centre platform that supports multi-media, multi-channel and multi-skilled citizen/ user/ customer interaction with a current call centre capability for around 25,000 agents and the potential for this to rise to 40,000 or more over the lifetime of the contract.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Contact Centre Services
- How they are buying
- The buyer did not say
- Type
- services
- Work starts
- 21 Dec 2015
- Work ends
- 17 Oct 2021
- Kind of work
- IT support and managed services
Who the buyer named
The buyer published a contact address on this notice.