Contact Centre Software and Workforce Planning System
Care Quality Commissionservices
What the buyer wrote
CQC require a multichannel customer service solution with intergrated fron office and back office workforce optimisation for its National Customer Service centre. The solution needs to support flexible deployment of multi skilled agents across front and back office areas. The system will allow managers to access reports, dashboards and real time data.
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Awarded to
Details
- What the buyer calls it
- Contact Centre Software and Workforce Planning System
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Work starts
- 30 Sep 2015
- Work ends
- 30 Sep 2017
Who the buyer named
Commerical and Contracts was the named contact on this notice.