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The Crier

Contact Centre System

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What the buyer wrote

Contact Centre system enabling 1) customer contact using voice and social media 2) voice contact between staff internally within the council

Bid for this and lost? There is a short window in which the decision can be questioned.

Awarded to

Netcall Telecom Limited£336.8kends (31 May 2020)

Details

What the buyer calls it
Contact Centre System
How they are buying
Advertised, shortlist firstSuppliers applied to be considered, and the buyer picked who went on to bid.
Type
services
Suitable for small firms
The buyer says yes. What that is worth
Work starts
31 May 2015
Work ends
31 May 2020

Who the buyer named

The buyer published a contact address on this notice.

procurement@nfdc.gov.uk