What the buyer wrote
Leeds City Council is seeking the services of an experienced contractor holding the Avaya Diamond (previously Platinum) Partner accreditation to provide continuing maintenance, support and professional services for its existing and future Contact Centre telephony and associated technology infrastructure. The Council currently utilises Avaya VOIP telephony technology, Verint Work Force Optimisation and some bespoke software products in the Corporate Contact Centre and several partner satellite sites, supporting over 400 users. The core service will be in support of the Contact Centre environment as described within the Invitation to tender but may be extended as required to other areas of …
Details
- What the buyer calls it
- Contact Centre Systems Support
- How they are buying
- The buyer did not say
- Type
- services
- Work starts
- 30 Jun 2018
- Work ends
- 31 Mar 2021
- Kind of work
- Software development
Who the buyer named
Louise Morgan was the named contact on this notice.