Contact Centre Telephony - UK/Pilot, 8 Location's and Global Customer Service Team
What the buyer wrote
Our global customer service function consists of circa 1,000 staff based in offices in over 100 countries. Our UK contact centre is the organisation's flagship customer service operation, and handles enquiries via telephone, e-mail, web-form and social media channels, using Salesforce CRM. It consists of 20 staff in total - 15 Advisors, 3 Team Leaders and 1 Contact Centre Manager, plus the Global Customer Contact Manager. In order to facilitate flexible working and ensure systems integration, we are looking to procure a cloud-based, soft phone telephony solution and associated management software of that telephony solution for use in a contact centre environment, removing the need for t…
Details
- What the buyer calls it
- Contact Centre Telephony - UK/Pilot, 8 Location's and Global Customer Service Team
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 21 Jul 2019
- Work ends
- 21 Jul 2020
Who the buyer named
Charlotte Morris was the named contact on this notice.