Contract for provision of an IT service management solution
What the buyer wrote
The IT Service Management Capability Project will implement a significant change in the IT department and will deliver new IT capabilities and new ways of working. The project will need to take into account the potential disruption to the University in adopting a new service desk capability and the move to self-help and access to a service catalogue. The potential impact of changes to working practices will be significant and it is envisaged that implementation will happen over a phased approach recognising the need to stabilise current operations and put in place the foundations for further capabilities to be implemented in future phases. The implementation of the IT service managemen…
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Awarded to
Details
- What the buyer calls it
- Contract for provision of an IT service management solution
- How they are buying
- Advertised, shortlist firstSuppliers applied to be considered, and the buyer picked who went on to bid.
- Type
- goods
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 13 Aug 2018
- Work ends
- 29 Feb 2024
- Kind of work
- Software development, IT support and managed services
Who the buyer named
IT Category Manager was the named contact on this notice.