Contract for the delivery of an options appraisal for a best-in-class future state operating model for its contact centre's operations
London Borough Of Lambethservices
What the buyer wrote
The London Borough of Lambeth is currently seeking consultancy services to deliver an options appraisal for a best-in-class future state operating model for its contact centre operations. Key deliverables of the engagement include but are not limited to: • Options for future state operating models and partners that are best in breed, with clear appraisal against our criteria, and a recommendation for the best fit for Lambeth, with sufficient detail for Lambeth to select a preferred model. • Appraisal of all sectors and partners that could provide the new operating model, and the transition to the new model • Options that balance smaller more agile providers with security of future se…
Details
- What the buyer calls it
- Contract for the delivery of an options appraisal for a best-in-class future state operating model for its contact centre's operations
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 9 Nov 2020
- Work ends
- 4 Dec 2020
- Kind of work
- Technology and digital, Management consultancy
Who the buyer named
The buyer published a contact address on this notice.