Contract for The Evaluation of the Impact of Business Rates Appeals Reform on Customer Experience
Valuation Office Agencyservices
What the buyer wrote
The VOA is working to deliver a new policy reforming the business rates appeals system. The new system will be rolled out in April 2017, and will impact business rates customers who contest their rateable value, and their professional representatives. An evaluation of this new system is required to assess the impact of the change on customer experience of interacting with the VOA.
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Details
- What the buyer calls it
- Contract for The Evaluation of the Impact of Business Rates Appeals Reform on Customer Experience
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 3 Nov 2016
- Work ends
- 28 Dec 2018
- Kind of work
- Research, evaluation and insight
Who the buyer named
The buyer published a contact address on this notice.