What the buyer wrote
The objective of the improve customer experience project is to improve the experience of people providing feedback to the CQC about their experiences of health and social care services, and also tin increase the efficiency and effectiveness of the ways in which the CQC uses this insight to achieve its regulatory purpose. The CQC wants to improve the customer experience of people providing feedback about the care they have experience or witnessed in order to: 1. Encourage more people to give the CQC good quality feedback – they are the CQC’s eyes and ears in the community; 2. Reduce the complaints the CQC receives that are caused by people feeling the CQC has not treated them well when …
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Awarded to
Details
- What the buyer calls it
- Conversation Analysis and Improvement
- How they are buying
- The buyer did not say
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 6 Apr 2015
- Work ends
- 30 Jun 2015
- Kind of work
- Research, evaluation and insight
Who the buyer named
The buyer published a contact address on this notice.