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Conversational Search - Agentic A.I.

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What the buyer wrote

Explore AI technology to improve our service to students and to allow them to self serve out of hours using Agentic A.I. This will be professional services and the use of Tokens. One year contract value is $67284.00 (excl VAT)

Bid for this and lost? There is a short window in which the decision can be questioned.

Awarded to

Intercom R&D Unlimited Company$67.3kends (18 Aug 2027)

Details

What the buyer calls it
Conversational Search - Agentic A.I.
How they are buying
Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
Work starts
13 Oct 2026
Work ends
18 Aug 2027
Where
in London

Who the buyer named

Robert Ager was the named contact on this notice.

procurement@lsbu.ac.uk