What the buyer wrote
The aim of the research is to monitor opinion of the complaint process. Continuous research amongst rail travelers who have complained to one of the licensed Train Operating Companies (TOCs) of which there are likely to be between 20 and 25.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Core data complaint handling satisfaction survey
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 23 Nov 2015
- Work ends
- 22 Nov 2016
- Kind of work
- Research, evaluation and insight
Who the buyer named
Gayle Webster was the named contact on this notice.