What the buyer wrote
The Covid 19 pandemic is placing unforeseen and immediate pressures on the Councils existing resources. The WACS solution is an automated service that can make multiple phone calls to named individuals, confirming their identity and asking questions the answers to which will determine the most appropriate access route for that individual to Council services. The aim of the Wellbeing Automated Call Service (WACS) is to reduce the requirement for the Welfare Support Team (tier 2) in HCC to make thousands of calls to individuals who have registered on the government website as extremely vulnerable and requiring support. In addition, the WACS project aims to contact those people who have been …
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Awarded to
Details
- What the buyer calls it
- Covid 19 Response - PPE
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 26 Apr 2020
- Work ends
- 27 Aug 2020
Who the buyer named
Edward Baah-Owusu was the named contact on this notice.