CP1808-19 Employee Assistance Programme (EAP)

Devon County Council is looking for one supplier to provide an Employee Assistance Programme (EAP) consisting of a telephone helpline & online portal to cover 24hrs/365days of service. The Supplier must be able to provide up to six one-hour sessions of telephone or face-to-face counselling per employee per calendar year to its centrally employed staff (as at October 2019 approximately 4,727 staff) in order to support individuals to remain in work, or to return to work after a period of absence. The provision of an EAP service is designed to produce organisational benefit that can be quantified by measurable outcomes (such as feedback from employees showing that using the EAP service helped…

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