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CPT/2064: IT/Software Solution for Customer Services

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What the buyer wrote

The London Borough of Richmond upon Thames and Wandsworth Borough Council are looking for suitable suppliers to provide them with an IT/Software Solution to facilitate the delivery of the Councils' services. The function of this combined system will be to manage interactions between the Councils and their customers including residents of both boroughs through a single platform and contact centre

Bid for this and lost? There is a short window in which the decision can be questioned.

Awarded to

Firmstep Ltd£676.6kends (15 Aug 2023)

Details

What the buyer calls it
CPT/2064: IT/Software Solution for Customer Services
How they are buying
Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
Type
services
Suitable for small firms
The buyer says yes. What that is worth
Work starts
15 Sep 2019
Work ends
15 Aug 2023

Who the buyer named

Taiwo Adelano was the named contact on this notice.

taiwo.adelano@richmondandwandsworth.gov.uk