What the buyer wrote
The National Audit Office (NAO) is the UK's independent public spending watchdog. It supports Parliament in holding government to account and helps improve public services through high-quality audit and assurance work. The NAO sought to appoint an experienced supplier to provide an enterprise-grade IT Service Management (ITSM) solution and associated support services for internal users across the organisation. The requirement included the provision, implementation, configuration, and ongoing support of an ITSM platform capable of supporting core ITSM processes, including incident management, service requests, change management, asset and configuration management, workflow automation, reporti…
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Awarded to
Details
- What the buyer calls it
- CPT_26_03 IT Service management (ITSM)
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Work starts
- 2 Nov 2026
- Work ends
- 31 May 2030
- Where
- in London
Who the buyer named
The buyer published a contact address on this notice.