Customer Access Transformation Programme -Phase one digital platform OJEU reference 2018/S/010-018410
Sedgemoor District Councilservices
What the buyer wrote
Sedgemoor District Council (SDC) launched a 'digital first' approach to Customer Access in October 2015 and is moving forward on a programme of Digital Transformation to: • Improve the experience for our customers, • Improve efficiency for the council, • Collaborate with other agencies serving our communities, and • Improve decision making on the use of SDC resources. To underpin this transformation, SDC has defined a set of capabilities which can be used collectively to form a digital platform. The digital platform would: • Allow each capability to be made available to the platform via an 'API' or common integration point. • Enable each capability to be implemented once, and allow re…
Details
- What the buyer calls it
- Customer Access Transformation Programme -Phase one digital platform OJEU reference 2018/S/010-018410
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 14 Jul 2018
- Work ends
- 31 Aug 2023
- Kind of work
- Software development, New build construction, Management consultancy
Who the buyer named
Joanna Hutchins was the named contact on this notice.