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Contact Engagement Programme - Telephony Services - Voice Automation

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What the buyer wrote

Provision of voice automation and voice biometrics services for HMRC's contact centre telephony platform.

Bid for this and lost? There is a short window in which the decision can be questioned.

Awarded to

Nuance Communications Ireland Limited£19mends (27 Aug 2024)

Details

What the buyer calls it
Contact Engagement Programme - Telephony Services - Voice Automation
How they are buying
Advertised, open to anyoneAny supplier could bid without being invited first.
Type
services
Work starts
27 Aug 2020
Work ends
27 Aug 2024

Who the buyer named

The buyer published a contact address on this notice.

e.procurement@hmrc.gsi.gov.uk