Customer Experience Development Programme

We are an ambitious Housing Association going through a structural and cultural transformation from customer service to a customer experience based organisation embracing the digital agenda while ensuring we retain our local presence. We recognise that to make this shift to customer experience we will need to support colleagues to put the customer at the heart of all our activity and understand the behaviours that drive great customer experiences. We are currently developing our customer experience vision along with the framework of behaviours needed to support our customer experience activity going forward. Once the values and behaviours framework is in place we are looking for a provide…

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