Customer experience in the water sector - annual surveys for the customer measure of experience (C-MeX) and developer services measure of experience (D-MeX)

Provisions of the Market Research Dynamic Purchasing System Agreement (RM6018) between CCS and the Supplier. The overarching objective of C-MeX and D-MeX is to incentivise water companies to provide an excellent customer experience. The Contract covers two C-MeX surveys (the customer service survey and the customer experience survey) and one D-Mex survey (the customer satisfaction survey). The objective is for the Supplier to conduct annual surveys providing four interim quarterly scores and rankings and annual scores and rankings each year for each survey in accordance with the Policy , Guidance and further specifications set out in section 4 'Requirements for the Supplier'. The re…

Read all of it on Contracts Finder →