Customer Experience in the Water Sector - Future Customer Performance Commitment and Service Incentive Mechanism (SIM) Review
What the buyer wrote
The overall objective of the work is to identify and evaluate alternative approaches to measure, evaluate and compare company performance in terms of customer service, satisfaction, trust and confidence. Scope and key tasks The Contractor will be expected to: 1. Identify/confirm the main challenges of the current SIM as a measure of company performance in terms of customer service, customer satisfaction and customer complaints. 2. Assess complementarity of current SIM against existing common Performance Commitments (potentially informed by our initial quantitative analysis). 3. Identify the outcomes which could be measured (eg. customer service, satisfaction, trust, confiden…
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Details
- What the buyer calls it
- Customer Experience in the Water Sector - Future Customer Performance Commitment and Service Incentive Mechanism (SIM) Review
- How they are buying
- The buyer did not say
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 11 Sep 2016
- Work ends
- 2 Dec 2016
Who the buyer named
The buyer published a contact address on this notice.