Customer Experience Mapping
Local Government and Social Care OmbudsmanWest Midlands
What the buyer wrote
Our customer's experience very much depends on the type of complaint they are making, how we communicate, the length of time it takes and the outcome of a case. We are looking for a comprehensive understanding of those customer journeys. We have limited resources and expertise to map the customer journey from first contact to decision. Therefore, we require an external research/consultancy company to help us deliver this work.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Customer Experience Mapping
- How they are buying
- Quotes from a few suppliersThe buyer approached a small number directly rather than advertising it.
- Work starts
- 7 May 2025
- Work ends
- 31 Jul 2025
- Where
- in the West Midlands
Who the buyer named
The buyer published a contact address on this notice.