South Norfolk Council: Customer Relation Management Software Package
What the buyer wrote
South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform. Both councils’ delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer jou…
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Awarded to
Details
- What the buyer calls it
- South Norfolk Council: Customer Relation Management Software Package
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Where
- in the East of England
- Kind of work
- Software development
Who the buyer named
Emma Pepper was the named contact on this notice.