What the buyer wrote
Network Rail identified a requirement to support the Customer Experience Programme from a third-party supplier to deliver the following: - Expert strategic advice and input to support the programme to deliver and embed a service culture. - The design and creation of training and experiences designed to promote and embed a service culture for all audiences within Network Rail. - The delivery of these experiences, and existing experiences, to teams within areas of Network Rail that are identified by the Customer Experience Programme Team.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Customer Experience Programme
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Framework
- Yes: joining it lets you bid for call-offs without a new tender each time
- Kind of work
- Management consultancy
Who the buyer named
Sarabjit Lota was the named contact on this notice.