Case and Customer Management Solution(s) 2022
What the buyer wrote
Reading Borough Council are completing a Restricted Procurement exercise for the provision of Case and Customer Management Solution(s) - this is a three Lot procurement run under a two stage process. Bidders will be required to tender for one lot only: Lot 1 - Casework solution – this lot covers case, document workflow and task management; Lot 2 – Customer platform – this lot covers customer transactions with the Council (report, contact, apply for services). The solution should support task / workflow management, integrating with core back office systems as required, to work towards resolution. It should also allow customers to view progress and receive communications about their query via…
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Awarded to
Details
- What the buyer calls it
- Case and Customer Management Solution(s) 2022
- How they are buying
- Advertised, shortlist firstSuppliers applied to be considered, and the buyer picked who went on to bid.
- Type
- goods
- Lots
- 3
- Where
- in the South East
- Kind of work
- Software development
Who the buyer named
Sally Andersen was the named contact on this notice.