What the buyer wrote
Torbay Council is looking to procure a new Customer Feedback Monitoring System, which must be in 'Live' use before 1st April 2019, with a period of parallel running with the current system prior to that date. The system must be able to deal with Complaints/Compliments, Service Requests, Members' enquiries and MPs' enquiries. Optional requirements would be to log details of data breaches, FOI requests and SARs. Please refer to the tender documents for full details of the requirements.
Bid for this and lost? There is a short window in which the decision can be questioned.
Details
- What the buyer calls it
- Customer Feedback Monitoring System for Torbay Council
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 2 Sep 2018
- Work ends
- 31 Oct 2022
- Kind of work
- Software development
Who the buyer named
Lawrence Brown was the named contact on this notice.