What the buyer wrote
Customer Journey Mapping: Service User Feedback Project has been designed to help us look at our current systems and processes through the eyes of members of the public who have experienced poor care, or whose family members have done so, and who contacts us to give us feedback. This could include feedback about any regulated service providers such as hospitals, care homes, home care and GP and dentist surgeries. Through developing a better understanding of the end–to-end experience of giving feedback to CQC; from them deciding to contact us, through to how we handle their feedback and then let them know what has happened as a result; we will be able to redesign our internal systems and …
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Awarded to
Details
- What the buyer calls it
- Customer Journey Mapping Service User Feedback
- How they are buying
- The buyer did not say
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 4 Apr 2015
- Work ends
- 30 Jun 2015
Who the buyer named
The buyer published a contact address on this notice.