Customer Participation in Co-Delivery of Services
What the buyer wrote
Business Objectives The primary objective of the work is to inform Ofwat about leading edge practice in terms of customer participation in the co-delivery of service (including co-creation as appropriate), by - identifying and reviewing leading international and cross-industry examples of practice in customer participation in the co-delivery of solutions; identifying how the frontier could be shifted further; setting out a framework for customer participation in the co-delivery of solutions in the water sector; and setting out a framework for assessing it and challenging companies at the next price review. Key Tasks In order to achieve the overall objectives, the Customer expects that…
Details
- What the buyer calls it
- Customer Participation in Co-Delivery of Services
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 3 Jan 2017
- Work ends
- 31 Mar 2017
- Kind of work
- Research, evaluation and insight
Who the buyer named
Lena Cluxton was the named contact on this notice.