What the buyer wrote
This task will provide consultant support to implement the Customer Performance Measurement Framework; providing advice and support so that Highways England can start collating, analysing and reporting data in order to provide effective measurement of customer experience.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Customer Performance Measurement Framework
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Work starts
- 10 Jul 2018
- Work ends
- 31 Mar 2019
- Kind of work
- Research, evaluation and insight
Who the buyer named
The buyer published a contact address on this notice.