What the buyer wrote
A Customer Relationship Management (CRM) system and revised processes to help the University achieve strategic goals in terms of student recruitment, improving digital infrastructure, and enhancing the student experience. Investment is also needed to meet legislative requirements in terms of the Competition and Markets Authority (CMA), General Data Protection Regulation (GDPR) and data integrity. Additional information: Following implementation, the initial contract period for system provision will be for 5 years with an option to extend for a maximum of a further 2 years. The dates indicated in Section 1 assume that the option to extend is exercised in full.
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Awarded to
Details
- What the buyer calls it
- Customer Relationship Management (CRM) system
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Work starts
- 13 Dec 2018
- Work ends
- 31 Oct 2026
- Kind of work
- Software development
Who the buyer named
The buyer published a contact address on this notice.