Customer Relationship Management (CRM) System Training and Process Review
Highways Englandservices
What the buyer wrote
MP Customer Service Division (CSD) and the wider MP Directorate, requires the services of subject matter expert resources to provide 7 months of specialist external CRM training, process review and technical advice to assist in the delivery of CRM rollout across Major Projects (MP) and optimise integration with the Operations CRM system. This work will also review and optimise business as usual (BAU) owner processes to help secure future organisational self-sufficiency in this field within Highways England.
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Awarded to
Details
- What the buyer calls it
- Customer Relationship Management (CRM) System Training and Process Review
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Work starts
- 14 Jul 2019
- Work ends
- 31 Dec 2019
- Kind of work
- Research, evaluation and insight
Who the buyer named
The buyer published a contact address on this notice.