What the buyer wrote
Futures Housing Group Ltd is looking to outsource and expand its customer feedback programme, and is looking for a research agency with prior experience and qualified expertise in running this on-going customer satisfaction programme. The programme needs to accurately represent the customer voice within Futures Housing, which can stand up to scrutiny from auditors and regulators. The research agency needs to be able to develop a partnership with the Group that will eventually support the training and transitioning from a completely outsourced function to sharing the function with an in-house team in the longer term.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Customer Relationship Programme
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 15 Jul 2019
- Work ends
- 15 Jul 2022
- Kind of work
- Marketing, advertising and communications
Who the buyer named
Procurement Team was the named contact on this notice.