Customer Research and Engagement
What the buyer wrote
NWL are looking for a supplier who can provide customer research and engagement and supporting consultancy services. In main this is to support Price Review 2029 (PR29). The plan will cover the services we will provide from 2030. The contract term will be four years, starting on the 1 April 2026.
Details
- What the buyer calls it
- Customer Research and Engagement
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Framework
- Yes: joining it lets you bid for call-offs without a new tender each time
- Where
- in the North East, in the East of England
- Kind of work
- Research, evaluation and insight
Asking a question
The buyer published a contact address on this notice. The notice does not give a separate deadline for questions.
Above threshold you will be asked for a PPON and a share code when you bid. Getting one takes about half an hour, once.