What the buyer wrote
The objective of Midland Heart's customer satisfaction measurement programme is to gather critical customer satisfaction feedback data on a monthly basis from customers who have had recent experiences of core services. Please note, this is very much a transaction/service driven programme as opposed to a Star style programme. The feedback data collected is integral in shaping services for the future and ensuring Midland Heart is continually striving to increase customer satisfaction levels. Due to the current economic climate, where funds are limited, there is a much greater emphasis within Midland Heart to collect reliable and robust customer satisfaction data in order to measure the perfor…
Details
- What the buyer calls it
- Customer Satisfaction Measurement Programme
- How they are buying
- Advertised, shortlist firstSuppliers applied to be considered, and the buyer picked who went on to bid.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 31 Aug 2018
- Work ends
- 31 Aug 2020
Who the buyer named
Gill Brown was the named contact on this notice.