Customer Service Centre and Digital Transformational Support
What the buyer wrote
Lincolnshire County Council (the Council) is seeking to recommission a Customer Service Centre (CSC) with service commencement date of 1st April 2024. The Council requires a Customer Service Centre to manage most incoming channels (including phone and email enquiries), as well as the processing of transactions for circa 20 Council functions. Further service areas may be added over the contract duration. The Contract term over which the Services will be provided is an initial period of 5 years commencing on the 1st April 2024 with the option to extend for a further two periods of 2 years up to a maximum Contract period of 9 years. Full details of the process and requests to take part can be…
Details
- What the buyer calls it
- Customer Service Centre and Digital Transformational Support
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Where
- in the East Midlands
Who the buyer named
Ms Sheralee Lunn was the named contact on this notice.