What the buyer wrote
Assignment under the Market Research MR130001 Agreement Contract. HMRC has drafted a set of service commitments to support our staff in improving our customer service. To ensure our approach is sound, we wish to share this Customer Service Commitment with individuals, businesses and agents. The research will confirm whether our view of great customer service resonates with customers and will identify any gaps in our thinking.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Customer Service Committment Research
- How they are buying
- The buyer did not say
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 9 Apr 2017
- Work ends
- 12 May 2017
- Kind of work
- Research, evaluation and insight
Who the buyer named
e.procurement@hmrc.gsi.gov.uk was the named contact on this notice.