What the buyer wrote
GMC is seeking external support in evaluating the quality of our customer service. We have an immediate activity to evaluate the registration process for overseas doctors, but this is likely to repeated on other organisational processes. A summary of the main customer service interactions is included within this tender pack. For each evaluation, we will be seeking to benchmark our current standard of customer service and understand areas for improvement.
Details
- What the buyer calls it
- Customer Service Evaluation
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 20 Sep 2017
- Work ends
- 20 Sep 2020
- Kind of work
- Management consultancy, Research, evaluation and insight
Who the buyer named
Gordon Duffus was the named contact on this notice.