What the buyer wrote
This research aims to gain insight into the different segments from which VOA customers are drawn from. The research has a series of broad aims including: •To profile and understand the needs of our different customer groups •To develop tools to assist our people interact effectively with customers •To improve VOA service provision for our different customer groups •To support the development of targeted customer communications •To consequently improve customer trust, one of the VOA’s strategic objectives
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Customer Strategy Segmentation Project
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 3 Feb 2016
- Work ends
- 29 May 2016
- Kind of work
- Research, evaluation and insight
Who the buyer named
The buyer published a contact address on this notice.