Customer Valuation and Insights PR24 Framework
What the buyer wrote
s a business, Yorkshire Water Services (YWS) is regulated by Ofwat and as such, Ofwat conducts Price Reviews every five years to ensure our customer's needs and interests are being met, as well as our legal, environmental and social obligations. The last two Ofwat Price Reviews have placed a particularly strong emphasis on the role of customer engagement. Ofwat expects companies to listen to their customers to understand their preferences and priorities and reflect these in all aspects of their business operations, including their business plans. Customer engagement is considered as important as the daily services YWS provides to its customers by Ofwat, and YWS anticipates more customer rese…
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Awarded to
Details
- What the buyer calls it
- Customer Valuation and Insights PR24 Framework
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Lots
- 2
- Framework
- Yes: joining it lets you bid for call-offs without a new tender each time
- Where
- in Yorkshire and The Humber
- Kind of work
- Professional services
Who the buyer named
The buyer published a contact address on this notice.