What the buyer wrote
Wolverhampton City Council are looking to procure an Omnichannel solution which must include Telephone, Email, Text, Chatbot, Webchat and Social media methods of contact. Currently, within the scope of the Omnichannel project, there are four separate departments within Wolverhampton City Council who offer a form of contact centre function. The departments are Wolverhampton Homes, West Midlands Pension Fund, Wolverhampton City Council’s Revenues & Benefits and Customer Services. All of these departments handle external customer enquiries via channels including voice, email and chat.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Supplier not named
Details
- What the buyer calls it
- CWC22183 - Omnichannel
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- goods
- Where
- in the West Midlands
Who the buyer named
The buyer published a contact address on this notice.