Debt Collection
What the buyer wrote
The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducing the debt currently held by United Utilities. The scope of this tender covers household (Domestic) debt only. The objective for all Suppliers to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines. United Utilities will provide Customer Data containing the details of the Debts to the Supplier who will wo…
Details
- What the buyer calls it
- Debt Collection
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Lots
- 5
- Framework
- Yes: joining it lets you bid for call-offs without a new tender each time
- Where
- in the North West
- Kind of work
- Professional services
Asking a question
Keeley McConville is the named contact on this notice. Questions closed on 2 Oct 2026, 00:00 BST.
StrategicProcurementTeam@uuplc.co.uk
Above threshold you will be asked for a PPON and a share code when you bid. Getting one takes about half an hour, once.