Defra - Service Desk and Service Management

The Service Desk will be provided to Defra and other organisations in the Defra Group including, the Environment Agency (EA), Natural England (NE), Rural Payments Agency (RPA), Animal and Plant Health Agency (APHA) and Marine Management Organisation (MMO). The current incumbent service desk providers deliver services to both Defra and the Environment Agency across 371 sites in the UK, of which 161 are offices, 131 stores or depots. The service is to be made available to 21,000 staff across the UK. Other Defra affiliated organisations that may choose to take services under the proposed Contract at a later date and would be considered to be in scope organisations can be found via the follo…

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