Delivery of the Online Dispute Resolution (ODR) Contact Point
What the buyer wrote
BEIS has awarded a contract to CTSI to continue delivery of the Online Dispute Resolution (ODR) contact point from July 2019 to December 2020. The ODR contact point is a phone and online information and support service to assist parties in disputes about online purchases submitted via a Europe-wide ODR platform. The contract covers the cost of running the service only. ODR facilitates communication between parties in a dispute and a relevant ADR entity. This includes, but is not limited to: assisting consumers submitting a complaint via the platform with completion of relevant documentation; providing the parties and relevant ADR entities with consumer rights information relating to sales a…
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Delivery of the Online Dispute Resolution (ODR) Contact Point
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- services
- Work starts
- 30 Jun 2019
- Work ends
- 31 Dec 2020
- Kind of work
- Cloud, hosting and infrastructure
Who the buyer named
Ian Graffy was the named contact on this notice.