Digital Customer Experience -Tender ref EAST0756
What the buyer wrote
Eastlight is interested in implementing an end-to-end digital customer journey solution. The aim is to streamline and enhance our customer interactions through seamless digital. Some of the reasons our customers may reach out to us are as follows: • Finding a home (applications and lettings). • Repairs reporting, diagnostics and appointments including compliance visits such as gas. • Estates management, including proactive communications at block or scheme level. • Contact and case management e.g. complaints, ASB, Damp & Mould. • Tenancy management e.g. tenancy breaches, tenancy reviews and succession. • Payments, including rents, service charges and arrears management. 2. Project Objectives…
Details
- What the buyer calls it
- Digital Customer Experience -Tender ref EAST0756
- How they are buying
- Advertised, shortlist firstSuppliers applied to be considered, and the buyer picked who went on to bid.
- Type
- services
Who the buyer named
The buyer published a contact address on this notice.