What the buyer wrote
Award of Contract for Digital Customer Portal - The Digital Customer Platform/CRM will be required to replace our current Customer Contact Portal and become the preferred route for customers contacting and interacting with the Council. The first phase of the project will be to replace and improve 91 integrated and non-integrated forms, replace and improve 23 workflow processes for our Customer Services and Environment Departments. Further phases include replacing and improving 31 forms, PDF's and emails that currently sit outside the existing Customer Contact Portal these will require online forms and automated processes. Replacing or integration to back office systems is key to the customer…
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Awarded to
Details
- What the buyer calls it
- Digital Customer Portal
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 22 Mar 2020
- Work ends
- 18 Mar 2030
- Kind of work
- Software development
Who the buyer named
Rizwana Zaahid was the named contact on this notice.