DoF - Digital NI - Contact Centre Services for Government
What the buyer wrote
DoF is seeking to procure the services of a Supplier to deliver the following services as a minimum; a) Provision of a fully managed Contact Centre solution that can service the current needs and outcomes for Citizens. The Supplier is required to provide the infrastructure, technology, management, and resourcing of the Contact Centre. b) Servicing and management of calls for a 24,7 Flooding Incident Line requirements. c) Servicing and management of calls for Emergency Response requirements. d) Technology solutions deployed in the Contact Centre are to be extendable to back office Satellite Services to enable internal business areas to manage their own contacts and calls. In support of the ab…
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Awarded to
Details
- What the buyer calls it
- DoF - Digital NI - Contact Centre Services for Government
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Where
- in Northern Ireland
- Kind of work
- IT support and managed services, Facilities management, Legal services, Accountancy, audit and financial advice, Recruitment and temporary staffing, Interpreting and translation, Logistics, courier and distribution, Marketing, advertising and communications, Office supplies, furniture and equipment
Who the buyer named
Tony.Harveyfinance-ni.gov.uk was the named contact on this notice.