eCase Correspondence Complaints case management System 2019
What the buyer wrote
eCase background: Digital had a requirement to replace the system (Comet) supporting Ministerial Correspondence (MC), Parliamentary Questions (PQs) and Freedom of Information (FoI) requests which need urgent remediation. Systems were over 14 years old and not fully supported. Although the overall caseload is a tiny proportion of DWP's correspondence the targets are monitored closely by Ministers, Cabinet Office, the Information Commissioner (FOI) and Parliament's Procedure Committee (PQ's). Delays processing cases would therefore have significant reputational and legal impact on DWP and its Ministers. Additionally, the COMET system could not effectively delete cases leading to a finan…
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Awarded to
Details
- What the buyer calls it
- eCase Correspondence Complaints case management System 2019
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 14 Jul 2019
- Work ends
- 11 Mar 2020
- Kind of work
- Technology and digital
Who the buyer named
Cheryl Davies was the named contact on this notice.