Emotional Resilience Training

Whilst fulfilling our role as a regulatory body the majority of our teams interact with two key groups; doctors and patients. These interactions can be face to face or by telephone and can often be challenging due to the sensitive nature of our work and our regulatory function. Over the last two years our HR and L&D team have arranged a number of workshops and interventions to help staff develop the skills they need to manage challenging interactions effectively and support their emotional wellbeing. Going forward we'd like to create a blended learning programme under the title of 'Emotional Resilience'.