End User Workspace and Hosting
What the buyer wrote
The End User Workspace & Hosting procurement event was to secure a single supplier to deliver both End User Workspace (EUW) and Hosting services under a single contract. The Services had to be ITIL-aligned and delivered using the Council's own ServiceNow ITSM platform, with contract aims of improving service delivery, reducing complexity, and enhance user experience through integrated support. Key requirements of scope: • Service Desk - Single point of contact for all ICT issues, with a focus on first-contact resolution and self-service enablement. • Incident Management - Rapid restoration of normal service with clear ownership and root cause analysis. • Problem Management - Identification a…
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Awarded to
Details
- What the buyer calls it
- End User Workspace and Hosting
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Where
- in the South East
Who the buyer named
John Littlefair was the named contact on this notice. Questions closed on 1 Dec 2025, 12:00 GMT.