What the buyer wrote
DVSA is responsible for road safety across the UK. The agency carries out driving tests, approves people to be driving instructors and MOT testers, carries out tests to make sure lorries and buses are safe to drive, carries out enforcement roadside checks on drivers and vehicles, and monitors vehicle recalls. DVSA has 4,700 staff which includes both administration and front line resources. To support front line activities, DVSA manages customer details, contacts, payments and requests for information. DVSA also conducts casework and investigations which must be managed and controlled to ensure DVSA follows process and the outcomes are recorded for evidential purposes. There a …
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Enterprise Customer Relationship Management
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 23 Sep 2018
- Work ends
- 24 Dec 2018
Who the buyer named
Darren Spencer was the named contact on this notice.