What the buyer wrote
We are committed to providing excellent service in the wide range of interactions we have with our customers, regardless of whether they are engaging with us as a doctor, member of the public, employer or in any other capacity. Sometimes we get things wrong, or are unable to help our customers in the way they would like. Our customer complaints process gives our customers a voice to provide feedback on our services, and the GMC receives approximately 2500 customer complaints per year. To ensure the highest standards in our handling of customer complaints the GMC commissioned an independent review of our complaints handling in 2014. In addition to acting on the recommendations of the indep…
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Awarded to
Details
- What the buyer calls it
- Escalated Customer Complaints
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 19 Dec 2016
- Work ends
- 18 Dec 2019
- Kind of work
- Research, evaluation and insight
Who the buyer named
Lawrence Paddon was the named contact on this notice.